Beijing Ninety-Nine Products Technology Co., Ltd.
FAQ
How long does order processing take?
Orders are normally processed within 2–4 business days. During holidays, New Year periods, or other high-volume seasons, processing may take up to 5 business days.
How much is shipping?
A flat shipping fee of $5.99 applies to all orders, regardless of destination.
How long does delivery take?
Estimated delivery time for the United States is 10–15 business days.
Canada, the United Kingdom, and Australia normally require 11–16 business days.
Delivery to the rest of the world is estimated at 15–20 business days.
These delivery times are estimates and are not guaranteed arrival dates.
When will my tracking information become available?
After your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking updates may take 1–3 business days to appear after the shipping label has been created.
Will I need to pay customs duties or import taxes?
International shipments are sent DDU (Delivered Duty Unpaid).
Any customs fees, import taxes, or duties charged by the destination country are the responsibility of the customer.
Can I change or cancel my order?
If you need to change your shipping address or request a cancellation, contact us at service@vyreluna.com within 12 hours of placing your order.
Once the order has entered the processing stage, changes or cancellations are no longer possible.
What payment methods can I use?
You can pay using PayPal or select “Pay with Debit or Credit Card” on the PayPal payment page to complete checkout as a guest.
Major credit and debit cards shown during checkout are also accepted. All transactions are processed in United States Dollars (USD).
Does Vyreluna™ store my card information?
No. Vyreluna™ does not collect or store your credit or debit card information on its servers after a transaction is completed.
What is the return period?
You have 30 days after receiving your item to request a return.
The item must remain in the condition in which it was received, be unused and unworn, include original tags when applicable, remain in its original packaging, and be accompanied by proof of purchase.
How do I start a return?
Contact us at service@vyreluna.com before sending an item back.
If the return is approved, a return shipping label and instructions explaining how and where to send the package will be provided.
Items returned without first receiving authorization will not be accepted.
How long does a refund take?
After the returned item has been received and inspected, you will be notified of the refund status.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing.
Your bank or credit card provider may require additional time before the refund appears in your account.
What should I do if my item arrives damaged or incorrect?
Please inspect your order when it arrives.
If the item is defective, damaged, or incorrect, contact us immediately so the issue can be reviewed.
How can I contact Vyreluna™?
Email: service@vyreluna.com
Phone: +86 17456852720
Customer Service Hours: 24/7 (24 hours a day, 7 days a week)