Shipping Policy

Shipping Policy

• Company Name: Wuan Yingying Culture Media Co., Ltd.
• Company Email: service@vyreluna.com

At Vyreluna™, we believe every journey begins with a smooth experience — including the moment your order leaves our warehouse and arrives at your door. This Shipping Policy explains our processing methods, delivery timelines, and important shipping information.

Our Shipping Approach

Vyreluna™ is dedicated to providing thoughtfully selected automotive accessories designed for modern drivers and everyday lifestyles.

To offer customers a wider range of products while maintaining efficient fulfillment, orders may be shipped through trusted global logistics partners and fulfillment networks.

This approach allows us to:

• Provide carefully selected vehicle accessories with consistent quality

• Maintain accessible pricing while avoiding unnecessary retail costs

• Create a flexible delivery system for customers worldwide

We appreciate your understanding as we work to deliver your order with care and efficiency.

1. Order Processing & Shipping Fees

Every Vyreluna™ order goes through a careful preparation process before shipment.

Order Processing Time:

Please allow 2–4 business days for order verification, preparation, quality inspection, and packaging.

During busy periods such as holidays or promotional events, processing may require up to 5 business days.

Shipping Fee:

A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Because orders may be fulfilled through different logistics channels, delivery times can vary depending on destination and local conditions.

Please note that delivery estimates are approximate and may be affected by factors such as carrier delays, weather conditions, or customs procedures.

3. Tracking Information

After your order has been dispatched, a confirmation email containing tracking details will be sent to you.

Please keep in mind:

• Tracking information may require 1–3 business days to become active after shipment

• Temporary gaps in tracking updates do not always indicate delivery issues

• Your package remains in transit while moving through the carrier network

4. Customs, Duties & International Fees

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Any applicable customs charges

• Import duties or local taxes required by destination countries

• Additional fees requested by local authorities

Vyreluna™ is not responsible for delays caused by customs inspections or clearance procedures, as these processes are managed by local agencies.

5. Address Changes & Order Cancellations

We begin preparing orders shortly after purchase to ensure faster delivery.

If you need to update your shipping information or request cancellation, please contact us at:

service@vyreluna.com

Please reach out within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every customer to receive their order in excellent condition.

Damaged Package:

If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of the item and packaging. Our team will review the situation and assist with an appropriate solution.

Lost Shipment:

If the carrier confirms that your package has been lost during transit, Vyreluna™ will work with you to provide a suitable resolution.

Thank you for choosing Vyreluna™.

We appreciate your patience and trust while we deliver carefully selected automotive essentials designed for your everyday journeys.