Beijing Ninety-Nine Products Technology Co., Ltd.
How your Vyreluna™ order reaches you
At Vyreluna™, thoughtful service includes more than the product itself. It also includes the way your order is prepared, shipped, and delivered. This policy outlines what to expect from the moment your purchase is processed until it arrives at its destination.
Our Shipping Approach
Vyreluna™ is created around practical products for real homes and everyday routines. To limit unnecessary warehousing, excess stock, and avoidable transportation impact, many orders are dispatched directly through trusted manufacturing partners and international fulfillment locations.
This direct fulfillment model helps us maintain a more intentional way of moving products from production to your home.
We appreciate your patience and understanding while your order moves through this direct-to-you fulfillment process.
Processing Time & Shipping Fee
Each Vyreluna™ order is prepared before shipment through processing, quality checking, and packaging.
During holidays, New Year periods, or other high-volume seasons, processing may take up to 5 business days.
A flat shipping fee of $5.99 applies to every order regardless of destination.
Estimated Delivery Times
Because Vyreluna™ orders may be fulfilled by global partners, transit times can differ depending on the delivery region.
These delivery windows are estimates and should not be considered guaranteed arrival dates.
We appreciate your understanding while your order completes the delivery process.
Order Tracking
After your order has been shipped, a shipping confirmation email containing your tracking number will be sent to you.
- Tracking activity may require 1–3 business days to appear after the shipping label has been created.
- If tracking does not update immediately, this does not necessarily mean that the parcel has stopped moving. Your package may still be in transit.
Customs, Duties & Taxes
International shipments are sent under DDU (Delivered Duty Unpaid) terms.
- Any customs charges, duties, or import taxes imposed by the destination country are the customer's responsibility.
- Vyreluna™ is not responsible for delays resulting from customs inspections or customs clearance procedures.
Customs charges are uncommon for smaller household items, but requirements and regulations differ from one country to another.
Order Modifications & Cancellations
We begin preparing orders promptly in order to move them toward shipment without unnecessary delay.
If you need to correct your shipping address or request an order cancellation, please contact us at service@vyreluna.com within 12 hours of placing the order.
Once an order has entered the processing stage, changes and cancellations can no longer be made.
Lost or Damaged Packages
Your satisfaction is important to us.
If your package arrives damaged, please send us a photo within 72 hours of delivery. We will arrange a replacement at no additional charge.
If the shipping carrier confirms that your package has been lost while in transit, we will send a replacement free of charge.