Return & Refund Policy

Return & Refund Policy

At Vyreluna™, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains the process for requesting returns, handling product issues, and receiving refunds.

  1. Return Requirements

We offer a 30-day return period. Customers may request a return within 30 days after receiving their order.

To qualify for a return:

• The item must be returned in its original condition

• The product must be unused and in a resalable state

• Original packaging should be included whenever possible

• Proof of purchase is required

Items that show signs of use, damage, or modification may not qualify for a return.

  1. How To Request A Return

To begin a return request, please contact our customer support team:

Email:
service@vyreluna.com

Once your request is reviewed and approved:

• Return instructions will be provided

• Necessary return information will be shared

• You will be guided through the next steps

Please do not send items back before receiving return approval. Unauthorized returns may not be accepted.

  1. Damaged, Incorrect, or Defective Orders

Please check your order carefully after delivery.

If you receive an item that arrives damaged, has a manufacturing issue, or does not match your order, please contact us as soon as possible.

Our team will review the details and help provide an appropriate solution.

  1. Items Not Eligible For Return

Certain products may not be accepted for return, including:

• Items that have been used or altered

• Personalized or specially customized products

• Products damaged due to improper handling

• Items without original packaging when required

• Clearance or promotional items where return restrictions apply

If you are uncertain whether your item qualifies, please contact us before submitting a return request.

  1. Exchanges

If you would like to replace an item with another product, the recommended process is:

• Submit a return request for the original item

• Wait for the return approval and inspection

• Place a new order for the preferred replacement product

This helps ensure faster processing and accurate order handling.

  1. European Union 14-Day Cancellation Right

For customers located in the European Union, orders may be cancelled or returned within 14 days after receiving the product, according to applicable consumer protection regulations.

To qualify:

• The product must remain unused

• Original packaging should be maintained

• Proof of purchase must be provided

This right applies separately from our standard return timeframe.

  1. Refund Process

After your returned item is received and inspected, we will send a confirmation regarding your refund status.

If approved:

• Refunds will be issued to the original payment method

• Processing may take up to 10 business days

• Additional time may be required by your bank or payment provider before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@vyreluna.com

  1. Return Shipping Information

Before sending any item back, please contact Vyreluna™ to receive return instructions and the correct return details.

Return shipments sent without prior authorization may not be processed.

Thank you for choosing Vyreluna™.

We appreciate your trust and are committed to providing a smooth shopping experience from purchase to after-sales support.